Every question we get, answered

Pick Fresh Feathers and send 3 photos. We’ll tell you which one fits and lock the price before we come.

Never after we start. Send 3 photos when you book and we’ll lock your price before we come. If the car is different on the day, you choose: upgrade, keep your locked package, or reschedule for free. No hard feelings. The only extras are a third row or pet hair, $50 each, and we always ask first.

Messy is our normal. Crumbs, dog hair, a forgotten smoothie, a season of soccer. Send photos when you book and we’ll tell you honestly what we can do before we come.

Never. We’ve found goldfish in seat seams. We clean. We don’t judge.

Yes. We plug into an outdoor outlet and hook up to your hose. Please make sure both are within reach of where you park. No outlet or hose nearby? Text us first and we’ll talk it through.

North central Austin: Brentwood, Allandale, Crestview, Highland, North Loop, Rosedale, Wooten, Shoal Creek, The Triangle and Northwest Hills. Nearby but don’t see your neighborhood? Ask. The answer is usually yes.

No. Most customers greet us for a short walk-around, then go on with their day. We text you when it’s time for the reveal. If you’d rather stay, we love the company.

It depends on the car, not the clock. The Nest runs 1 to 2 hours, Fresh Feathers 2 to 3, and Dirty Birdie 3 to 4. At the walk-around we’ll give you the real number for your car before we start. Want updates while we work? Tell us at the walk-around. Some people want a text at every step. Some just want to know when it’s ready. Either is fine.

The loudest part is the vacuum, and we chose ours partly for how quiet it is. Working around nap times is a real thing we do. Just tell us when you book.

Weather moves? We move with it and reschedule at no charge. Otherwise we ask for 24 hours notice on cancellations so another family can take the spot.

We’ll be honest with you: most stains improve dramatically, and some come out completely, but no one can promise every stain disappears. We treat everything as far as the material safely allows, and we show you exactly what to expect.

Gently, and only where it needs it. We spot-clean marks by hand. We don’t soak or scrub the headliner, because the glue behind the fabric can let go and the lining sags. That’s a repair, not a clean, and we won’t cause one.

Pet hair removal is $50 extra. It takes special tools and more time. Let us know about pets when you book. We’ll also check during our walk-around. If you’d rather skip it, no problem. We’ll clean everything else, but we can’t promise the pet hair will come out.

We never remove or reinstall child car seats. That is a safety line we do not cross. We clean carefully around seats in place with every service. For the deepest clean, take the seats out before we arrive.

We use professional-grade products and apply each exactly as its manufacturer directs. After a deep clean, cloth seats and carpet may feel slightly damp for a few hours. During your walkthrough we’ll tell you if anything needs extra air time before the car seats go back in.

Yes, a light wash. Every package includes a water rinse and a two-bucket rinseless wash. No polishing, clay or coatings yet.

Because that’s where life happens. It’s where the coffee spills, the dog rides, the kids snack, and the Austin dust follows you home. Focusing on the inside lets us slow down and get it right. The crumbs, the pet hair, and the grime in the spots you stopped noticing.

Your card is saved through a secure link after we confirm your booking, and charged only after we walk the finished car together. No cash, no payment apps, no chasing anyone down. Your receipt arrives by email.

Never expected, always appreciated. Your receipt includes an optional tip button if the work made your day.